I have been thinking… Maybe it is when people with mental illness cannot be cured themselves but it is part of their personality.
Not everyone is bothered to complete a specific task. We can only encourage them to do a task. Maybe that is why there are support workers, to help them with what they are lacking.
When they don’t shower or clean themselves, we can only encourage them. When they are on medications it does make it worse because they have side effects.
Mostly all we can do is try to support them and slowly they will do their own self care. We also need to use our own input in a softer way as everyone is sensitive how we talk to them in a tone matter.

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